Esta página proporciona información completa sobre cómo utilizamos las cookies en nuestro sitio web para mejorar su experiencia de navegación, optimizar el rendimiento del sitio y ofrecer contenido personalizado. Las cookies son pequeños archivos de texto que se almacenan en su dispositivo cuando visita nuestro sitio. Nos ayudan a comprender cómo interactúan los visitantes con nuestro sitio web, lo que nos permite ofrecer una experiencia de usuario más fluida y eficiente. En la tabla que aparece a continuación, encontrará información detallada sobre cada tipo de cookie que utilizamos, su finalidad y el tiempo que permanecen en su dispositivo. Nos comprometemos a respetar su privacidad y a proporcionar transparencia sobre los datos que recopilamos mediante cookies. Para obtener más información sobre cómo gestionamos sus datos personales, consulte nuestra Política de privacidad.
Essential
Essential cookies enable basic functions and are necessary for the proper function of the website.
| Name | Description | Duration |
|---|---|---|
| wpconsent_geolocation | This cookie is used to store the consent settings based on the visitor's location. | 30 days |
| wpconsent_preferences | This cookie is used to store the user's cookie consent preferences. | 30 days |
Comments
These cookies are needed for adding comments on this website.
| Name | Description | Duration |
|---|---|---|
| comment_author | Used to track the user across multiple sessions. | Session |
| comment_author_email | Used to track the user across multiple sessions. | Session |
| comment_author_url | Used to track the user across multiple sessions. | Session |
Google Tag Manager
Google Tag Manager simplifies the management of marketing tags on your website without code changes.
| Name | Description | Duration |
|---|---|---|
| _gcl_au | ||
| cookiePreferences | Registers cookie preferences of a user | 2 years |
| td | Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator. | session |
WPML
WPML is a powerful plugin that enables multilingual capabilities for WordPress sites, enhancing global reach and user experience.
| Name | Description | Duration |
|---|---|---|
| wp-wpml_current_language | ||
| wp-wpml_current_language | This cookie is used to track the language preference fo the user | session |
Statistics
Statistics cookies collect information anonymously. This information helps us understand how visitors use our website.
Google Analytics
Google Analytics is a powerful tool that tracks and analyzes website traffic for informed marketing decisions.
Learn more| Name | Description | Duration |
|---|---|---|
| _gac_ | Contains information related to marketing campaigns of the user. These are shared with Google AdWords / Google Ads when the Google Ads and Google Analytics accounts are linked together. | 90 days |
| __utma | ID used to identify users and sessions | 2 years after last activity |
| __utmt | Used to monitor number of Google Analytics server requests | 10 minutes |
| __utmb | Used to distinguish new sessions and visits. This cookie is set when the GA.js javascript library is loaded and there is no existing __utmb cookie. The cookie is updated every time data is sent to the Google Analytics server. | 30 minutes after last activity |
| __utmc | Used only with old Urchin versions of Google Analytics and not with GA.js. Was used to distinguish between new sessions and visits at the end of a session. | End of session (browser) |
| __utmz | Contains information about the traffic source or campaign that directed user to the website. The cookie is set when the GA.js javascript is loaded and updated when data is sent to the Google Anaytics server | 6 months after last activity |
| __utmv | Contains custom information set by the web developer via the _setCustomVar method in Google Analytics. This cookie is updated every time new data is sent to the Google Analytics server. | 2 years after last activity |
| __utmx | Used to determine whether a user is included in an A / B or Multivariate test. | 18 months |
| _ga | ID used to identify users | 2 years |
| _gali | Used by Google Analytics to determine which links on a page are being clicked | 30 seconds |
| _ga_ | ID used to identify users | 2 years |
| _gid | ID used to identify users for 24 hours after last activity | 24 hours |
| _gat | Used to monitor number of Google Analytics server requests when using Google Tag Manager | 1 minute |
Zendesk
Zendesk is a customer service platform that streamlines support and enhances customer engagement across channels.
| Name | Description | Duration |
|---|---|---|
| zte2095 | Session | |
| __zlcstore | ||
| __zlcmid | 12 months | |
| __zlcid | ||
| _zendesk_nps_session | This cookie stores a unique key for a session, for landing page after responding to an NPS survey (if enabled) | Session |
| ZD-settings | This cookie stores a hash of settings so that we don't keep sending requests to our backend. | forever |
| connect.sid | This is used for user sessions and is strictly necessary for the Community. Session cookies allow websites to remember users within a website when they move between web pages. These cookies tell the server what pages to show the user so the user doesn’t have to remember where they left off or start navigating the site all over again. | Session |
| ZD-suid | This cookie is used to create a sessionId and track analytics events for pages that load a Web Widget on them. | 20 minutes |
| _zendesk_cookie | This cookie saves arbitrary preference settings. Two factor authentication features and device tracking will not work without it. | 1 year |
| ZD-buid | This cookie is used to create a deviceId and track analytics events for pages that load a Web Widget on them. | forever |
| zte2095 | This cookie is used to identify the domain/subdomain the Chat Widget is located on. | Session |
| ZD-store | This cookie ensures consistent presentation of the Web Widget (Classic) when an End-User navigates to a new web page. | forever |
| __zlcprivacy | This cookie store visitor's decision on CookieLaw | 1 year |
| ZD-widgetOpen | This cookie maintains the open/closed state of the Web Widget across page visits. | forever |
| __zlcmid | This cookie Chat Widget offers out-of-the-box cookie consent management, see here: Enabling cookie consent for the Chat widget & Web Widget. Alternatively, these Chat Cookies respect external cookie bot functionality as well. | 1 year |
| ZD-launcherLabelRemoved | If the end user chooses to dismiss the launcher label, then we store this value to ensure that the message is not displayed again on other pages. | forever |
| _answer_bot_service_session | This cookie stores unique session key for Answer Bot product. Used to uniquely identify a user session when using Answer Bot Article Recommendations. | Session |
| _zdsession_talk_embeddables_service | This cookie is used for load balancing. | Session |
| ZD-zE_oauth | This cookie stores the authentication token once the user has been authenticated.Web Widget (Classic) offers pre-built API functionality for cookie consent; see here: Web Widget (Classic) Cookie Permission in Developer Center. Alternatively, these Cookies respect external cookie bot functionality as well. | 2 hours |
| _zendesk_session | This cookie stores account ID, route for internal service calls and the cross-site request forgery token. | 8 hours |
| zendesk_thirdparty_test | This cookie stores account ID, route for internal service calls and the cross-site request forgery token. | 8 hours |
| _zendesk_shared_session | This cookie is used for authentication and set to be anonymous | 8 hours |
| _zendesk_authenticated | This is a flag set when a user is authenticated to display the most up to date content. | Session |
| _help_center_session | This cookie stores unique session key for Help Center Functionality. | Session |
| help_center_data | This cookie stores the text string of an end-user’s search term in the Help Center Functionality. It stores this so that it can check whether a ticket was created after that term was searched. A user identifier is not stored so it is not possible to specify which user completed the search at the time of reporting. | 48 hours |
| _zdshared_user_session_analytics | This cookie is Used to track information about visits for analytics purposes. | 90 days |
Marketing
Marketing cookies are used to follow visitors to websites. The intention is to show ads that are relevant and engaging to the individual user.
Facebook Pixel
Facebook Pixel is a web analytics service that tracks and reports website traffic.
Learn more| Name | Description | Duration |
|---|---|---|
| _fbc | Used to track the last session visit. | 12 months |
| _fbp | Used to track the user across multiple sessions. | 3 months |
| fr | Used to track the user across multiple sessions. | 3 months |