Zendesk is a customer service platform that streamlines support and enhances customer engagement across channels.
_zendesk_nps_session
This cookie stores a unique key for a session, for landing page after responding to an NPS survey (if enabled)
Session
ZD-settings
This cookie stores a hash of settings so that we don't keep sending requests to our backend.
forever
connect.sid
This is used for user sessions and is strictly necessary for the Community. Session cookies allow websites to remember users within a website when they move between web pages. These cookies tell the server what pages to show the user so the user doesn’t have to remember where they left off or start navigating the site all over again.
Session
ZD-suid
This cookie is used to create a sessionId and track analytics events for pages that load a Web Widget on them.
20 minutes
_zendesk_cookie
This cookie saves arbitrary preference settings. Two factor authentication features and device tracking will not work without it.
1 year
ZD-buid
This cookie is used to create a deviceId and track analytics events for pages that load a Web Widget on them.
forever
zte2095
This cookie is used to identify the domain/subdomain the Chat Widget is located on.
Session
ZD-store
This cookie ensures consistent presentation of the Web Widget (Classic) when an End-User navigates to a new web page.
forever
__zlcprivacy
This cookie store visitor's decision on CookieLaw
1 year
ZD-widgetOpen
This cookie maintains the open/closed state of the Web Widget across page visits.
forever
__zlcmid
This cookie Chat Widget offers out-of-the-box cookie consent management, see here: Enabling cookie consent for the Chat widget & Web Widget. Alternatively, these Chat Cookies respect external cookie bot functionality as well.
1 year
ZD-launcherLabelRemoved
If the end user chooses to dismiss the launcher label, then we store this value to ensure that the message is not displayed again on other pages.
forever
_answer_bot_service_session
This cookie stores unique session key for Answer Bot product. Used to uniquely identify a user session when using Answer Bot Article Recommendations.
Session
_zdsession_talk_embeddables_service
This cookie is used for load balancing.
Session
ZD-zE_oauth
This cookie stores the authentication token once the user has been authenticated.Web Widget (Classic) offers pre-built API functionality for cookie consent; see here: Web Widget (Classic) Cookie Permission in Developer Center. Alternatively, these Cookies respect external cookie bot functionality as well.
2 hours
_zendesk_session
This cookie stores account ID, route for internal service calls and the cross-site request forgery token.
8 hours
zendesk_thirdparty_test
This cookie stores account ID, route for internal service calls and the cross-site request forgery token.
8 hours
_zendesk_shared_session
This cookie is used for authentication and set to be anonymous
8 hours
_zendesk_authenticated
This is a flag set when a user is authenticated to display the most up to date content.
Session
_help_center_session
This cookie stores unique session key for Help Center Functionality.
Session
help_center_data
This cookie stores the text string of an end-user’s search term in the Help Center Functionality. It stores this so that it can check whether a ticket was created after that term was searched. A user identifier is not stored so it is not possible to specify which user completed the search at the time of reporting.
48 hours
_zdshared_user_session_analytics
This cookie is Used to track information about visits for analytics purposes.
90 days
