Cookie Consent
We use cookies to improve your experience on our site. By using our site, you consent to cookies.
Cookie Preferences
Manage your cookie preferences below:
Essential cookies enable basic functions and are necessary for the proper function of the website.
Name
Description
Duration
Geolocation Config
This cookie is used to store the consent settings based on the visitor's location.
30 days
Cookie Preferences
This cookie is used to store the user's cookie consent preferences.
30 days
These cookies are needed for adding comments on this website.
Name
Description
Duration
comment_author
Used to track the user across multiple sessions.
Session
comment_author_email
Used to track the user across multiple sessions.
Session
comment_author_url
Used to track the user across multiple sessions.
Session
Google Tag Manager simplifies the management of marketing tags on your website without code changes.
Name
Description
Duration
_gcl_au
-
cookiePreferences
Registers cookie preferences of a user
2 years
td
Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.
session
WPML is a powerful plugin that enables multilingual capabilities for WordPress sites, enhancing global reach and user experience.
Name
Description
Duration
wp-wpml_current_language
-
wp-wpml_current_language
This cookie is used to track the language preference fo the user
session
Statistics cookies collect information anonymously. This information helps us understand how visitors use our website.
Google Analytics is a powerful tool that tracks and analyzes website traffic for informed marketing decisions.
Service URL: policies.google.com (opens in a new window)
Name
Description
Duration
_gac_
Contains information related to marketing campaigns of the user. These are shared with Google AdWords / Google Ads when the Google Ads and Google Analytics accounts are linked together.
90 days
__utma
ID used to identify users and sessions
2 years after last activity
__utmt
Used to monitor number of Google Analytics server requests
10 minutes
__utmb
Used to distinguish new sessions and visits. This cookie is set when the GA.js javascript library is loaded and there is no existing __utmb cookie. The cookie is updated every time data is sent to the Google Analytics server.
30 minutes after last activity
__utmc
Used only with old Urchin versions of Google Analytics and not with GA.js. Was used to distinguish between new sessions and visits at the end of a session.
End of session (browser)
__utmz
Contains information about the traffic source or campaign that directed user to the website. The cookie is set when the GA.js javascript is loaded and updated when data is sent to the Google Anaytics server
6 months after last activity
__utmv
Contains custom information set by the web developer via the _setCustomVar method in Google Analytics. This cookie is updated every time new data is sent to the Google Analytics server.
2 years after last activity
__utmx
Used to determine whether a user is included in an A / B or Multivariate test.
18 months
_ga
ID used to identify users
2 years
_gali
Used by Google Analytics to determine which links on a page are being clicked
30 seconds
_ga_
ID used to identify users
2 years
_gid
ID used to identify users for 24 hours after last activity
24 hours
_gat
Used to monitor number of Google Analytics server requests when using Google Tag Manager
1 minute
Zendesk is a customer service platform that streamlines support and enhances customer engagement across channels.
Name
Description
Duration
zte2095
Session
__zlcstore
-
__zlcmid
12 months
__zlcid
-
_zendesk_nps_session
This cookie stores a unique key for a session, for landing page after responding to an NPS survey (if enabled)
Session
ZD-settings
This cookie stores a hash of settings so that we don't keep sending requests to our backend.
forever
connect.sid
This is used for user sessions and is strictly necessary for the Community. Session cookies allow websites to remember users within a website when they move between web pages. These cookies tell the server what pages to show the user so the user doesn’t have to remember where they left off or start navigating the site all over again.
Session
ZD-suid
This cookie is used to create a sessionId and track analytics events for pages that load a Web Widget on them.
20 minutes
_zendesk_cookie
This cookie saves arbitrary preference settings. Two factor authentication features and device tracking will not work without it.
1 year
ZD-buid
This cookie is used to create a deviceId and track analytics events for pages that load a Web Widget on them.
forever
zte2095
This cookie is used to identify the domain/subdomain the Chat Widget is located on.
Session
ZD-store
This cookie ensures consistent presentation of the Web Widget (Classic) when an End-User navigates to a new web page.
forever
__zlcprivacy
This cookie store visitor's decision on CookieLaw
1 year
ZD-widgetOpen
This cookie maintains the open/closed state of the Web Widget across page visits.
forever
__zlcmid
This cookie Chat Widget offers out-of-the-box cookie consent management, see here: Enabling cookie consent for the Chat widget & Web Widget. Alternatively, these Chat Cookies respect external cookie bot functionality as well.
1 year
ZD-launcherLabelRemoved
If the end user chooses to dismiss the launcher label, then we store this value to ensure that the message is not displayed again on other pages.
forever
_answer_bot_service_session
This cookie stores unique session key for Answer Bot product. Used to uniquely identify a user session when using Answer Bot Article Recommendations.
Session
_zdsession_talk_embeddables_service
This cookie is used for load balancing.
Session
ZD-zE_oauth
This cookie stores the authentication token once the user has been authenticated.Web Widget (Classic) offers pre-built API functionality for cookie consent; see here: Web Widget (Classic) Cookie Permission in Developer Center. Alternatively, these Cookies respect external cookie bot functionality as well.
2 hours
_zendesk_session
This cookie stores account ID, route for internal service calls and the cross-site request forgery token.
8 hours
zendesk_thirdparty_test
This cookie stores account ID, route for internal service calls and the cross-site request forgery token.
8 hours
_zendesk_shared_session
This cookie is used for authentication and set to be anonymous
8 hours
_zendesk_authenticated
This is a flag set when a user is authenticated to display the most up to date content.
Session
_help_center_session
This cookie stores unique session key for Help Center Functionality.
Session
help_center_data
This cookie stores the text string of an end-user’s search term in the Help Center Functionality. It stores this so that it can check whether a ticket was created after that term was searched. A user identifier is not stored so it is not possible to specify which user completed the search at the time of reporting.
48 hours
_zdshared_user_session_analytics
This cookie is Used to track information about visits for analytics purposes.
90 days
Marketing cookies are used to follow visitors to websites. The intention is to show ads that are relevant and engaging to the individual user.
Facebook Pixel is a web analytics service that tracks and reports website traffic.
Service URL: www.facebook.com (opens in a new window)
Name
Description
Duration
_fbc
Used to track the last session visit.
12 months
_fbp
Used to track the user across multiple sessions.
3 months
fr
Used to track the user across multiple sessions.
3 months
You can find more information in our Cookie Policy and .